Careers
Thank you for your interest in a career with Customers Bank.
Our team members are one of our most valuable assets. We are committed to delivering: training, support from management at all levels, competitive pay and benefits to our team members.
Please submit your resume to careers@customersbank.com.
Assistant Branch Managers
Department:
Kimberton Branch and Phoenixville Branch
Job Purpose:
Assistant Branch Managers for Customers Bank will help lead the Branch staff in being the best bank in each market we serve. Our success will be measured in the strength of our relationships, our reputation for excellence and ability to reach and exceed goals. All activities will support the Customer Bank culture of providing outstanding customer service and high tech /high touch banking solutions.
Key Accountabilities:
- Assist Branch Manager in implementing Sales and Service plan to capture each market in which we serve ; help develop plan for all new products and services before implementation
- Manage day – to day- activities under guidance of Branch Manager to ensure sales, service and operational excellence
- Assist in recruitment, management, coaching and development of Team- ensure Branch Team Members are trained on all skills and knowledge required for success.
- Ensure Branch Operations/Training is a partner- all transactions, policies, procedures and compliance activities are to be implemented according to current Customers Bank practices and policies
- Provide a superior level of customer satisfaction as measured by Customers Bank survey results
- Help provide a " best face forward" every day to all customers and community by reflecting a professional image and pride in the Customers Bank culture
- Manage Compliance Activities , policies and programs in line with standard- work closely with Compliance/Audit/Risk Management officers to ensure ongoing compliance with all regulations, controls and practices
Skills/ Requirements
- 5-7 plus years' related experience, including management, sales, coaching and leadership skills
- Ability to drive sales and service results as a leader
- Branch operational excellence management skills
- Ability to balance priorities effectively for Team excellence in all required priorities- manages ambiguity well
- Strong communication skills to deal effectively with multiple customers- both internally and externally
Collateral Assistant
Department:
Warehouse Lending Division, Hamilton, NJ
Job Purpose:
The Collateral Assistant will work with the warehouse lending operations staff in all aspects of collateral movement and provide back office support to collateral operations.
Key Accountabilities:
- Assist in the receipt and documentation of loan funding packages
- Gather and process collateral documents for delivery to investor
- Record receipt of post-closing documentation and maintain collateral package
- Assist in the verification of mortgage loan closings through phone calls and/or email
- Gather and review online reports from vendors and document collateral system
- Assist in general office support such as collateral file movement and electronic document storage
Skills/ Requirements
- Ability to prioritize and complete multiple tasks within established time frame concentrating on quality
- Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
- Strong interpersonal skills and an ability to maintain cordial and professional relationships with customers and co-workers
- A quick learner with strong problem solving skills and attention to detail
- General office skills: Word, Excel, email, fax/scanner
- Open to training/willingness to learn
Loan Operations Processor
Department:
Loan Administration, Phoenixville, PA
Job Purpose:
The Loan Operations Processor will be responsible for working on all aspects of loan processing support functions, including loan payments, advances, wires, floor plan administration and posting and monitoring activities in OSI data processing system.
Key Accountabilities:
- Primary processor for loan payments, advances, and wires, ensuring all are accurately posted to the OSI data processing system on a daily basis
- Primary processor for loan payoffs, ensuring proper amounts are collected including satisfaction fees and pre-payment penalties
- Draft payoff letters as requested by customers
- Primary individual for floor-plan administration including inventory tracking, advances, payments and reconciliations
- Inputs new loans into OSI data processing system, ensuring accuracy and proper controls are in place
- Assist in external/internal customer support and researching any problems to resolution
- Other roles include monitoring daily bills, delinquent notices, balancing loan general ledger accounts
- Collaborate/work with team to accomplish all other projects as needed
Skills/ Requirements
- Prior experience in loan operations preferred but not required
- Strong skills in Microsoft Office - Word, Excel, Outlook
- Ability to compile and analyze data with a fierce attention to detail
- Enjoys working as part of a team in a fast-paced environment
- Good communication skills
- Likes solving customer problems to resolution
- Must be able to work in a fast paced, high growth environment
