Careers

Department:

Warehouse Lending Division, Hamilton, NJ

Job Purpose:

The Collateral Assistant will work with the warehouse lending operations staff in all aspects of collateral movement and provide back office support to collateral operations.

Key Accountabilities:

• Assist in the receipt and documentation of loan funding packages
• Gather and process collateral documents for delivery to investor
• Record receipt of post-closing documentation and maintain collateral package
• Assist in the verification of mortgage loan closings through phone calls and/or email
• Gather and review online reports from vendors and document collateral system
• Assist in general office support such as collateral file movement and electronic document storage

Skills/ Requirements

• Ability to prioritize and complete multiple tasks within established time frame concentrating on quality
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
• Strong interpersonal skills and an ability to maintain cordial and professional relationships with customers and co-workers
• A quick learner with strong problem solving skills and attention to detail
• General office skills: Word, Excel, email, fax/scanner
• Open to training/willingness to learn

Department:

Phoenixville, PA

Job Purpose:

The Collector will be responsible for handling daily collection efforts and various customer service related activities. This includes phone calls, letter, e-mails, etc. This individual will be responsible for making calls on both the commercial and consumer loans that are between 16-89 days delinquent. The individual must maintain a daily contact log as well as sending out necessary letters and correspondence to the borrowers in a timely manner.

Key Accountabilities:

• Keep detailed records and back up on all action taken.
• Run daily reports.
• Follow up on issues that are outstanding.
• Provide feedback to Collection Manager and ensure quality performance.
• Be accountable for actions and complete work in a timely but accurate manner.
• Prepare letters such as default/demand, Act 6 and Act 91 following strict guidelines.

Skills/ Requirements

• Excellent written and verbal communication skills both internally and externally.
• Task driven.
• Well organized and detail oriented.
• Knowledge and understanding of Microsoft Office.
• Prior collection experience is a plus, but not required.
• Experience with OSI Core is again a positive, but not required.

Department:

Langhorne, PA

Job Purpose:

A Loan Closer is responsible for gathering required documents, inputting or updating information into the centralized loan origination system. Additional responsibilities include verification or validation of data, monitoring for compliance with state and federal regulations, and preparing mortgage documents for settlement. Loan Closers must frequently interact with loan originators, underwriters, closing agents or attorneys. The Loan Closer reports to a Closing Manager.

Skills/ Requirements

• Previous Conventional, FHA, VA and/or USDA processing experience is a plus.
• Recent Closing Experience with Conventional, FHA, VA, and/or USDA loan.
• Strong written, verbal and interpersonal communications skills area imperative.
• Analytical, detail-oriented and organized.
• Able to work well under pressure and time sensitive deadlines.
• Familiarity with regulations governing mortgage lending.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Phoenixville, PA

Job Purpose:

A Loan Closer is responsible for gathering required documents, inputting or updating information into the centralized loan origination system. Additional responsibilities include verification or validation of data, monitoring for compliance with state and federal regulations, and preparing mortgage documents for settlement. Loan Closers must frequently interact with loan originators, underwriters, closing agents or attorneys. The Loan Closer reports to a Closing Manager.

Skills/ Requirements

• Previous Conventional, FHA, VA and/or USDA processing experience is a plus.
• Recent Closing Experience with Conventional, FHA, VA, and/or USDA loan.
• Strong written, verbal and interpersonal communications skills area imperative.
• Analytical, detail-oriented and organized.
• Able to work well under pressure and time sensitive deadlines.
• Familiarity with regulations governing mortgage lending.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Virginia

Job Purpose:

A Loan Closer is responsible for gathering required documents, inputting or updating information into the centralized loan origination system. Additional responsibilities include verification or validation of data, monitoring for compliance with state and federal regulations, and preparing mortgage documents for settlement. Loan Closers must frequently interact with loan originators, underwriters, closing agents or attorneys. The Loan Closer reports to a Closing Manager.

Skills/ Requirements

• Previous Conventional, FHA, VA and/or USDA processing experience is a plus.
• Recent Closing Experience with Conventional, FHA, VA, and/or USDA loan.
• Strong written, verbal and interpersonal communications skills area imperative.
• Analytical, detail-oriented and organized.
• Able to work well under pressure and time sensitive deadlines.
• Familiarity with regulations governing mortgage lending.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Langhorne, PA

Job Purpose:

A Loan Processor is responsible for gathering required documents, inputting or updating information into the centralized loan origination system. Additional responsibilities include verification or validation of data, monitoring for compliance with state and federal regulations, communicating loan status with internal and external clients. Performance of work is in an office environment. Loan Processors must frequently interact with loan originators, underwriters, loan applicants, and third party vendor representatives. The Loan Processor reports to a Mortgage Operations Manager.

Skills/ Requirements

• Recent Conventional, FHA, VA and/or USDA processing experience is ideal.
• Strong written, verbal and interpersonal communications skills area imperative.
• Analytical, detail-oriented and organized.
• Able to work well under pressure and time sensitive deadlines.
• Familiarity with regulations governing mortgage lending.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Virginia

Job Purpose:

A Loan Processor is responsible for gathering required documents, inputting or updating information into the centralized loan origination system. Additional responsibilities include verification or validation of data, monitoring for compliance with state and federal regulations, communicating loan status with internal and external clients. Performance of work is in an office environment. Loan Processors must frequently interact with loan originators, underwriters, loan applicants, and third party vendor representatives. The Loan Processor reports to a Mortgage Operations Manager.

Skills/ Requirements

• Recent Conventional, FHA, VA and/or USDA processing experience is ideal.
• Strong written, verbal and interpersonal communications skills area imperative.
• Analytical, detail-oriented and organized.
• Able to work well under pressure and time sensitive deadlines.
• Familiarity with regulations governing mortgage lending.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Phoenixville, PA

Job Purpose:

The Reporting Analyst reports to the MIS Manager. Communicates with business units and operational departments to determine reporting needs related to information-based problems. Assists in data migration, acquisitions, mergers, or other data projects. Assists in Data Integrity and Data Completeness projects. Assists in report accuracy validation.

Key Accountabilities

• Ability to process output from the reporting system into a report format that is most useful to the business units or departments.
• Utilize reporting systems to generate scheduled reports based on the needs of each department/area of the company.
• Document process and tools used to create reports and use for future modifications or for similar requests.

Department:

Langhorne, PA

Job Purpose:

A Mortgage Operations Manager is responsible for training, development, and daily supervision of loan processors and underwriters. Additional responsibilities include oversight for all loan fulfillment functions within the underwriting and processing departments including meeting departmental objectives for productivity quality.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage underwriting unit.
• Extensive knowledge of state and federal laws.
• Strong leadership skills.
• Able to work well under pressure and time sensitive deadlines.
• Extensive knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Phoenixville, PA

Job Purpose:

A Mortgage Operations Manager is responsible for training, development, and daily supervision of loan processors and underwriters. Additional responsibilities include oversight for all loan fulfillment functions within the underwriting and processing departments including meeting departmental objectives for productivity quality.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage underwriting unit.
• Extensive knowledge of state and federal laws.
• Strong leadership skills.
• Able to work well under pressure and time sensitive deadlines.
• Extensive knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Phoenixville, PA

Job Purpose:

A Mortgage Operations Manager is responsible for training, development, and daily supervision of loan processors and underwriters. Additional responsibilities include oversight for all loan fulfillment functions within the underwriting and processing departments including meeting departmental objectives for productivity quality.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage underwriting unit.
• Extensive knowledge of state and federal laws.
• Strong leadership skills.
• Able to work well under pressure and time sensitive deadlines.
• Extensive knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Langhorne

Job Purpose:

A Post Closing manager is responsible for training and supervision of a team of post closers in order to meet departmental goals. Additional responsibilities include participation in process improvement initiatives, deficiency trend monitoring and correction.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage post closing unit.
• Extensive knowledge of state and federal laws.
• Familiarity working with MERS electronic registry system.
• Able to work well under pressure and time sensitive deadlines.
• Working knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Phoenixville

Job Purpose:

A Post Closing manager is responsible for training and supervision of a team of post closers in order to meet departmental goals. Additional responsibilities include participation in process improvement initiatives, deficiency trend monitoring and correction.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage post closing unit.
• Extensive knowledge of state and federal laws.
• Familiarity working with MERS electronic registry system.
• Able to work well under pressure and time sensitive deadlines.
• Working knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Virginia

Job Purpose:

A Post Closing manager is responsible for training and supervision of a team of post closers in order to meet departmental goals. Additional responsibilities include participation in process improvement initiatives, deficiency trend monitoring and correction.

Skills/ Requirements

• 3-5 Years Managerial Experience in a mortgage post closing unit.
• Extensive knowledge of state and federal laws.
• Familiarity working with MERS electronic registry system.
• Able to work well under pressure and time sensitive deadlines.
• Working knowledge of FHA, VA, USDA, and Conventional guidelines.
• Solid computer skills; include Microsoft Office products, EllieMae experience is ideal.

Department:

Kimberton, PA

Job Purpose:

This Loan Workout Specialist will be responsible for managing complex commercial and residential real estate loans to ensure accounts are properly managed and monitored for debt repayment or foreclosure/liquidation of assets to minimize or prevent loss and maximize recovery. This individual must control compliance, credit, fiscal and legal risk tied to management of loan workouts. The individual must also be versed in State and Federal laws governing litigation to include Bankruptcy etc.

Key Accountabilities:

• Manage a portfolio of  non- performing/performing  loans
• Manage negotiations and related proceedings involving difficult and complex loans
• Collaborate with Special Assets Group Workout Manager on ongoing loan workout review strategy and collections concerns
• Implementation of workout process and controls with the objective of  measuring, monitoring and mitigating key risks
• Prepare regular reports on key activities and measures of progress in non- performing portfolio
• Provide assurance to all stakeholders of the Bank, including regulators, rating agencies, shareholders, investors
• Ensure credit standards are being maintained consistent with those established by lending policy

Skills/ Requirements

• 5-10 years' experience in bank workout
• Proven ability to interact with attorneys,  fellow management and internal customers of the Bank to negotiate and manage a successful resolution for the Bank
• Ability to compile and  analyze complex data with a fierce attention to detail
• Ability to exercise sound judgment and resourcefully solve problems
• Prior credit training required.
• Excellent Written and verbal communications skills
• Proficient in MS Office- Word-  Excel and Outlook 
• Must be able to work in a fast paced, high growth environment
• Demonstrate the ability to manage multiple tasks and a high volume of accounts, with strict time constraints.
• Committed to time requirements in the discharge of their responsibility.

Department:

Phoenixville, PA

Job Purpose:

A Senior Mortgage Underwriter is responsible for review and evaluation of Conventional, FHA, VA, and USDA mortgage applications. The successful candidate will have strong technical analysis and interpersonal communication skills. In addition, the individual should enjoy working with a team in a high production environment where integrity and outstanding customer service is paramount.

Skills/ Requirements

• 3-5 Current, demonstrated experience as a FHA and/or VA mortgage underwriter is required.
• DE or LAPP certification is required.
• Solid computer skills; include Microsoft Office Office products, EllieMae experience is ideal.
• Excellent decision-making and strong analytical skills.
• Familiarity with regulations governing mortgage lending.
• Fluency with agency lending guidelines.
• Ability to handle delicate situations with diplomacy and tact.

Department:

Langhorne, PA

Job Purpose:

The Talent Acquisition Specialist will work closely with our leaders and hiring managers to partner in developing recruitment strategies in each market we serve. A major focus will be the use of social media, employment marketing media and Team Member Referrals to create a database of talent and help maintain relationships to recruit Team Members with the skills to match our culture and business strategies. Recruitment Agency experience is a plus to ensure a working understanding of the current Best Practices in Talent Acquisition, from sourcing to retention to the impact of social media on the Customers Bank Talent Management Brand.

Key Accountabilities:

• Identify and source talent for future and current openings throughout Customers Bank.
• Develop a database of potential Team Members with a strong sourcing pool of Team Member Referrals.
• Manage the recruitment process, from providing guidance to hiring managers to finding and helping assess the best candidates- support that Managers have hiring decisions at Customers Bank- TMS is a partner in helping select best fits to role.
• Ensure a broad range of job sourcing options.
• Prepare advertisements.
• Ensure fierce attention and focus on technical skill and culture fit at all times with all candidates.
• Drive relationships with hiring manages to ensure alignment at all times- get on "same page".

Skills/ Requirements

• Articulate Customers Bank strategy and culture.
• Minimum of 5- 7years Talent Acquisition experience or ability to translate other experience to skills required.
• Relationship Management skills- Communication skills - can navigate conflict positively to a solution and agreement.
• Process Analyst /Project Management skills- organized approach to work – Time Management.
• Expertise and affinity in Technology including working knowledge of Microsoft products.
• Social networking experience and use of Social Media in matching internal Brand to external Brand and Strategy.
• Customer Focus as defined in Culture Book (will be provided Book as part of process if interviewed).
• Emotional Intelligence.
• Agency experience a plus to replicate headhunter approach to recruitment.
• Experience in fast growth situations, (e. g. startups, technology firms and / or financial services or related businesses).

Department:

Wyomissing, PA

Job Purpose:

Customers Bank has an excellent opportunity for a Treasury Analyst. This position will assist the Treasurer in overseeing the investment portfolio and wholesale funding of the Bank taking into consideration credit risk, liquidity risk and interest rate exposure. The Treasury Analyst will assist with assuring compliance with all Board-approved policy limits relating to Treasury. Additionally, the Treasury Analyst will assist in completing strategic goals and initiatives set by the Bank’s Executive Team. This position provides support ensuring that both short and long term liquidity needs of the Bank are met. Ideally, the position will provide a capital markets perspective to the pricing of loans and deposits. The Treasury Analyst will report directly to the Treasurer.

Key Accountabilities:

• Assist with the daily management of the Bank liquidity including FHLB, Federal Funds, Wholesale Deposits and Brokered Deposits.
• Assist with all facets of Interest Rate Risk Management including data gathering, model assumptions and output analysis.
• Assist with day-to-day management of the investment Portfolio including trading and reporting of positions
• Report key risk factors to the Treasurer and Risk Management Committee as required.
• Be a Treasury liaison to internal and external regulations and auditors.
• Assist with loan and deposit pricing.
• Understand the use and risks of derivative tools.

Skills/ Requirements

• Bachelor’s Degree preferred with a focus in Finance, Accounting and Business Administration.
• Minimum of 5 years Treasury experience.
• Demonstrated knowledge of Liquidity Management.
• Demonstrated knowledge of Investments and Investment Portfolio Management.
• Demonstrated knowledge of Interest Rate Derivatives and their uses
• Experience in bank financial management.