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CB Access - Customers Bank

Careers

Thank you for your interest in a career with Customers Bank.

Our team members are one of our most valuable assets. We are committed to delivering: training, support from management at all levels, competitive pay and benefits to our team members.

Please submit your resume to [email protected]

ACH Administrator I

Department:

Phoenixville, PA

Position Summary:

Customers Bank is a High-Touch with High-Tech Institution who always put our customers first. To support this vision the bank is currently looking for a diligent ACH Administrator to support functionality of all ACH systems and services. This position will involve, but not be limited to, accurate and timely posting of all ACH files per NACHA Guidelines, new Originator set-ups, processing customer request, as well as working with other internal departments in support of our Consumer and Commercial Customers. This person will also participate in special projects (e.g. conversion, release, disaster recovery, etc.) Partners with Cash/Treasury Management in support of clients.

Key Accountabilities:

  • Ensures all ACH processing requirements are met, files and processes are initiated and run on a timely basis.
  • Daily balancing of all incoming and outgoing files.
  • Research and completing all customer and Branch request.
  • Fulfillment of Originator set-up and maintenance for Cash Management Clients.
  • Monitoring system reports.
  • Follows Bank and Regulatory operational procedures. Recommends enhancements to improve quality and efficiency of ACH process.
  • Creating and providing monthly management reports.
  • Processes ACH returns and notice of corrections daily.
  • Performs other duties as assigned by management.

Skills / Knowledge / Requirements:

  • Full Time Position
  • High School Diploma or equivalent
  • 2-3 years General Banking or Accounting experience
  • MS Office products general knowledge
  • Customer Service and communication skills
  • Organization and Time Management skills
  • Knowledge of NACHA Rules and Regulations preferred
  • ACH Plus system knowledge preferred

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

AAP Certification a Plus

Bank Card Services Senior Specialist

Department:

Phoenixville, PA

Position Summary:

Customers Bank is a High-touch with High-Tech Institution who always put our customers first. To support this vision the Bank is currently looking for a Bank Card Services Senior Specialist with excellent customer service and relationship skills. This position will be responsible for daily operations of ATM and Debit card processes and systems. We are seeking an applicant that has an extensive background within the Banking Industry; specifically with ATM & Debit Card systems and products. The idealistic candidate would also need to possess organizational, exceptional follow-up and follow through skills, as well as outstanding customer service and communication.

Key Accountabilities:

  • Stay current on all system capabilities. Make recommendations to management for improvement related to system use or department workflow
  • Access Bank’s card processing system for reporting and customer profile change purposes
  • Performs daily reconciliation and balancing
  • Involved with replacement strategies for card breaches and/or conversions
  • Processes all limit increase requests
  • Support the Single Point of Contact Model by researching and responding to Branch issues and questions from customers (via phone, email, other tracking systems) in a timely manner
  • Works closely with LP&S in regards to breaches, suspicious activity and possible disputes
  • Performs other duties as assigned by management

Skills / Knowledge / Requirements:

  • Minimum 2 years Card operations experience
  • 3 to 4 years Banking Experience preferred
  • Strong problem solving and organization skills
  • Understanding rules and regulations related to bank cards
  • Knowledge of STAR Network a plus
  • Customer Service / Communication Skills
  • Organization and Time Management skills
  • MS Office products general knowledge

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Commercial Operations Specialist

Department:

Phoenixville, PA

Position Summary:

This position plays an important role in the support of the bank’s Business and Commercial customers with respect to cash management and banking products and services.The primary role of the Commercial Operations Specialist is to drive customer satisfaction through the effective setup of the customer’s commercial products and services. The primary responsibility of the Commercial Operations team is to manage the onboarding process for all business and commercial customers with their Cash Management service requests. The products and services managed by the team include Business Online Banking, Wires, ACH, Remote Deposit Capture, Sweeps, ICS/CDARs, Lockbox, etc. The team also directly supports the single point of contact for any system issues or training needs which does include direct customer contact.

Key Accountabilities:

  • The quick and effective setup of commercial products and services for the Commercial and Business Banking teams
  • Support of the bank’s commercial and business customers for all their product and service needs
  • Quickly resolve customer issues and complaints
  • Identify and suggest process improvement for the department
  • Handle escalated issues and coordinates solutions with the vendor
  • Manage audit request and responses, as needed
  • Help write and maintain departmental procedures and forms

Skills / Requirements

  • Professional with at least 2-3 years of banking experience
  • Understanding of commercial banking services and products
  • Excellent customer service skills
  • Ability to manage time and prioritize tasks in a high-pressure environment
  • Strong analytical skills
  • Knowledge of federal and local banking regulations
  • Attention to detail required
  • Able to work well under pressure and time sensitive deadlines
  • Knowledge of all business products including, business online banking, bill pay, Remote Deposit, ACH, Wires, positive pay, sweeps, mobile, etc
  • Strong computer skills
  • Exceptional problem solving and communication skills
  • Ability to work in a fast-paced, team environment

This candidate will need to be flexible and able to adjust to a fast moving and changing environment.

Inside Sales, Loan Originator

Department:

Phoenixville, PA

Position Summary:

Are you dedicated to providing outstanding customer service? Deliver exceptional service to prospective borrowers that come from a variety of marketing channels. Responsibilities include managing customer relationships, negotiating loan terms, setting expectations, and taking residential loan applications.

Key Accountabilities:

  • Maintain a positive sales environment by educating potential borrowers, Real Estate Agents and Homebuilder sales representatives on the Company’s products and services.
  • Respond to customer inquiries with urgency
  • Complete thorough loan applications by communicating with prospective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations.
  • Negotiate rate, terms and conditions of the loan.
  • Lock loans on time and in the correct product type to avoid fall-out.
  • Collect up-front fees from applicant.
  • Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
  • Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
  • Assist with, and solve, issues relating to processing, underwriting and closing of loans.
  • Represent the Company in various community and civic functions to enhance the Company’s image and develop additional business.

Skills / Knowledge

  • Ability to negotiate persuasively to produce positive outcomes.
  • Ability to effectively listen and respond to customers’ needs.
  • Ability to demonstrate a strong desire to satisfy one’s internal and external customers by displaying superior customer service skills.
  • Ability to demonstrate solid selling skills and techniques.
  • Ability to maintain and foster strong partnerships with customers.

Required Experience / Minimum Qualifications

  • Associates Degree or equivalent experience
  • Customer Service Experience a plus
  • Willingness to learn
  • Strong PC skills

Personal Banker

Department:

Phoenixville, PA

Position Summary:

Customers Bank Personal Bankers are key members of our Retail Branch Team. This Team supports our Single Point of Contact (SPOC) model which allows us to always put our customers first. At Customers Bank, our focus is to help our customers by: making them more money; saving them more money; protecting their money; saving them time; and lending them money.

Required Experience / Minimum Qualifications:

  • Prior Banking/ Financial Services knowledge/ experience preferred
  • Proven sales ability
  • Exceptional customer service and relationship building skills
  • Ability to multi-task and prioritize day to day responsibilities
  • Compliance with Bank policy and procedures as well as Federal regulations

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.