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CB Access - Customers Bank

Careers

Thank you for your interest in a career with Customers Bank.

Our team members are one of our most valuable assets. We are committed to delivering: training, support from management at all levels, competitive pay and benefits to our team members.

Please submit your resume to [email protected]

AML/BSA Analyst

Department:

Phoenixville, PA

Role Summary:

  • Complete New Account Reviews, based upon Policies and Procedures, as well as, Best Practices
  • Complete CTR’s and perform Data Entry for SAR’s
  • Conduct reviews OFAC and FINCEN 314(a) Alerts
  • Collect and prepare data for High Risk client reviews, Monthly reporting, AML monitoring
  • Complete other monitoring testing as assigned
  • Assist in keeping procedures up to date.

Key Skills:

  • Knowledge of Microsoft Office Applications-Word, Excel, Access, PowerPoint
  • Detail oriented, Open to learning new applications & skills, Can think outside of the box, Verbal Skills
  • Must know how to navigate DNA/OSI, PaperVision, and the Intranet,
  • Strong knowledge of Policy and Procedures is a plus

Technology Strengths

  • Knowledge of Microsoft Office Applications-Word, Excel, Access, PowerPoint
  • New Account Review System – NARS;
  • Advanced

Must-Haves:

  • Consistent Accuracy in all tasks is a must-no room for error in filing CTRs.
  • Looking for timely completion of New Account Reviews, CTRs, and Reports
  • Timely completion of reviews and filing of reports

Customers Bank Culture
Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Branch Operations Specialist I

Department:

Phoenixville, PA

Position Summary:

Provides training, support, and guidance to branch staff. Interacts daily as subject matter expert with branches to ensure sound operational understanding and implementation of bank policies and procedures. Accountable for day to day operations of the branch and functions of the Branch Operations department. Establishes communication and training to branch personal to clarify operating procedures and policies.

Key Skills:

  • Strong organizational skills.
  • Meticulous attention to detail.
  • Ability to handle confidential/sensitive information.
  • Excellent verbal and written communication skills.
  • Strong knowledge of banking laws and regulations.
  • Must be able to handle multiple tasks on a daily basis and meet project deadlines.

Technology Strengths

  • Computer systems; Device expertise (smartphone, iPad, mobile apps); Program, etc.
  • Working knowledge of Microsoft Outlook, Word and Excel.

Must-Haves:

  • Conduct new hire training for all branch team members hired. Training will include branch P&Ps, CORE system and related branch operating systems.
  • Support branch team members with day-to-day operational issues, questions and concerns.
  • Responsible for completing as assigned various reports including daily, weekly and monthly reporting.
  • Excellent verbal and written communication skills.
  • Participate and implement projects and business initiatives which impact the branch teams.
  • Monitor the Branch Operations email box and provide timely responses.
  • Trouble-shoot system issues and provide recommendations for enhancements.
  • Provide detailed communication information as needed write Branch Bulletins and other branch communications.
  • Performs other duties as assigned.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Fraud Analyst/Investigator

Department:

Wyomissing, PA

Position Summary:

Mitigate fraud losses across multiple payment channels through review and investigation of potential or actual fraud events posing significant risk to the bank.

Key Skills:

  • Detailed knowledge of current and emerging fraud threats facing the financial services industry.
  • Strong multi-tasking and organizational skills to thrive in a fast-paced, ever changing environment.
  • Experience managing fraud detection systems covering multiple payment channels.
  • Ability to work independently and with the self-confidence to make important decisions with limited guidance and time for in-depth analysis.
  • Understanding of various regulations associated with deposit products and those impacting fraud detection/investigation such as, Suspicious Activity Reporting, Regulation CC, Regulation E, NACHA, Uniform Commercial Code, GLB, etc.
  • Excellent oral and written communication skills

Technology Strengths:

  • Microsoft Office Suite – Excel, Word, Outlook
  • iPhone
  • Ability to quickly learn/navigate new systems (fraud detection, OSI-DNA, etc.)

Must-Haves:

  • Management and daily review of alerts generated from various fraud mitigation systems covering multiple payment channels.
  • Research complex fraud investigations originating from all areas of the organization, including Retail Banking, Deposit Operations, Higher One, and any resulting from review of various fraud detection systems monitored by LP&S.
  • Perform post mortem analysis on fraud loss events to identify process/control weaknesses and recommend actionable mitigation strategies.
  • Maintain and update case management system in a timely and precise manner to facilitate accurate and comprehensive reporting of fraud trends/data to senior management, along with completion of Suspicious Activity Reports in full compliance with regulatory guidelines.
  • Provide support to Error Resolution (Reg. E.) team members, including dispute intake and investigation.
  • Build relationships with internal business units, external vendors, fraud departments at other financial institutions and law enforcement to facilitate information sharing, promote two way communication of fraud trends/issues, improve fraud detection/prevention capabilities, etc.

Customers Bank Culture:

Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Inside Sales, Loan Originator

Department:

Phoenixville, PA

Position Summary:

Are you dedicated to providing outstanding customer service? Deliver exceptional service to prospective borrowers that come from a variety of marketing channels. Responsibilities include managing customer relationships, negotiating loan terms, setting expectations, and taking residential loan applications.

Key Accountabilities:

  • Maintain a positive sales environment by educating potential borrowers, Real Estate Agents and Homebuilder sales representatives on the Company’s products and services.
  • Respond to customer inquiries with urgency
  • Complete thorough loan applications by communicating with prospective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations.
  • Negotiate rate, terms and conditions of the loan.
  • Lock loans on time and in the correct product type to avoid fall-out.
  • Collect up-front fees from applicant.
  • Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
  • Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
  • Assist with, and solve, issues relating to processing, underwriting and closing of loans.
  • Represent the Company in various community and civic functions to enhance the Company’s image and develop additional business.

Skills / Knowledge

  • Ability to negotiate persuasively to produce positive outcomes.
  • Ability to effectively listen and respond to customers’ needs.
  • Ability to demonstrate a strong desire to satisfy one’s internal and external customers by displaying superior customer service skills.
  • Ability to demonstrate solid selling skills and techniques.
  • Ability to maintain and foster strong partnerships with customers.

Required Experience / Minimum Qualifications

  • Associates Degree or equivalent experience
  • Customer Service Experience a plus
  • Willingness to learn
  • Strong PC skills

Loan Documentation Processor

Department:

Phoenixville, PA

Role Summary

The Loan Documentation Processor assists in drafting in-house loan documents produced by the Bank. This individual also assists in tracking any deficiencies or missing items via an exception report.

Key Functions

  • Prepare in-house loan documentation using the Laser Pro software systems, MS Word templates, etc.
  • Review documents prepared by counsel for larger real estate loans ensuring that all required info is there and that it is documented to fit our system specifications.
  • Perform post-closing review of loans ensuring that all documents are signed and returned, CIP and OFAC information has been obtained as required, and any other necessary documents or information is in the file and noted on the Loan Checklist.
  • Prepare Allonges or Renewal Notes for loans which are being extended
  • Prepare Change in Terms agreement or collateral modifications for loans in which loan terms or collateral are changed during the course of the loans.
  • Assist in compiling exception report for outstanding exceptions and monitor for updates as loan officers resolve issues
  • Assist in the input of loans requiring entry onto the HMDA LAR
  • Prepare loan closing checks as necessary
  • Assists loan officers in obtaining customer information for CIP purposes
  • Assists in Loan Operations functions as a back-up during slow documentation periods. This includes booking loans, auditing new loan input, loan maintenance etc. as needed by the Loan Ops area.

Key Skills

  • Prior experience in loan documentation & with Laser Pro software preferred but not required.
  • Ability to work independently
  • Ability to handle detail oriented functions without errors Ability to organize and prioritize work
  • Strong interpersonal skills in dealing with “internal customers”.

Technology Strengths

  • Knowledge of Laser Pro documentation software, Microsoft Office (Word, Excel & Outlook) preferred.

Customers Bank Culture:

Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.