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CB Access - Customers Bank

Careers

Thank you for your interest in a career with Customers Bank.

Our team members are one of our most valuable assets. We are committed to delivering: training, support from management at all levels, competitive pay and benefits to our team members.

Please submit your resume to [email protected]

ACH Manager

Department:

Phoenixville, PA

Position Summary:

Manages the ACH File Processing functions that support the Automated Clearing House (ACH) Services for all Business Units. Oversees accurate and timely processing of all ACH transactions; responsible for the timely posting of all electronic fund transfer activity received on the behalf of Consumer and Commercial customers. Partners with Cash/Treasury Management in support of clients.

Key Accountabilities:

  • Ensures all EFT processing requirements are met, jobs are requested and run on a timely basis.
  • Supports all ACH customers and ensures that all daily and periodic customer files are received and processed on schedule.
  • Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency.
  • Assists in the development of P&P in compliance with Federal regulations, the rules of NACHA, and the bank's Risk policy.
  • Reports statistical information of bank's overall ACH transaction volumes.

Skills/ Requirements

  • Minimum 3 – 5 years ACH operations experience.
  • AAP and/or CTP certifications.
  • Clear and concise written and verbal communication skills.
  • Ability to prioritize, multi-task and take action quickly.
  • MS Office products general knowledge.

Bi-lingual (English/ Spanish) Loan Officer

Department:

Philadelphia, PA

Position Summary:

Do you enjoy helping people build their financial future? You will be responsible for developing, soliciting and negotiating new business and loan referrals using a network of resources, such as, Realtors/Brokers, Homebuilders, retail bank branches and business organizations. You'll also be responsible for maintaining and developing existing relationships with marketing alliances in order to increase capture rates and increase profitability.

Key Accountabilities:

  • Utilize and develop a network of resources for mortgage loan business development and solicitation for new business.
  • Utilize, manage and market to a database of customer contacts.
  • Maintain a positive sales environment by educating potential borrowers, Real Estate Agents and Homebuilder sales representatives on the Company's products and services; create and deliver presentations when necessary.
  • Complete thorough loan applications by communicating with perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company's credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Rural Housing Development, Bond and Portfolio).
  • Negotiate rate, terms and conditions of the loan.
  • Lock loans on time and in the correct product type to avoid fall-out.
  • Collect up-front fees from applicant.
  • Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
  • Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
  • Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee's loan pipeline.
  • Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition.
  • Represent the Company in various community and civic functions to enhance the Company's image and develop additional business.
  • Consistently apply superior decision making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures.
  • Maintain compliance on all loan files and pipeline.

Skills/ Requirements

  • Ability to plan for contingencies and anticipate problems and identify risks.
  • Ability to negotiate persuasively to produce positive outcomes.
  • Ability to effectively listen and respond to customers' needs.
  • Ability to demonstrate a strong desire to satisfy one's internal and external customers by displaying superior customer service skills.
  • Ability to demonstrate corporate responsibility by living our core values – Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
  • Ability to instill trust and confidence from others.
  • Ability to effectively convey and receive ideas, information, and directions.
  • Ability to exhibit professional written and verbal communication at all times.
  • Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
  • Ability to value contribution of all team members and is effective at resolving workplace conflicts.
  • Ability to establish positive rapport with customers.
  • Ability to seek out new and creative ways to provide solutions to the customer's needs.
  • Ability to demonstrate solid selling skills and techniques.
  • Ability to influence others to gain commitment.
  • Ability to maintain an intense optimism and focus on achieving goals even under adversity.
  • Ability to recover quickly from setbacks and rejections.
  • Ability to maintain and foster strong partnerships with customers.
  • Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
  • Ability to complete all required training courses on time.
  • Ability to identify customer needs and adapt sales presentations effectively.

Skills/ Requirements

  • Must have an active state NMLS unique identifier. MLO license, and documented continuing Education credits in each state where business is to be conducted is a plus.
  • High-school diploma or GED and a minimum.
  • 1-year lending origination experience.
  • Strong PC skills, including Power Point, Excel, Word and Outlook.
  • Solid knowledge of state and local real estate markets.

Cash Management Sales Officer – Multi Family Lending

Department:

TBD – Manhattan or Rye Brook NY

Position Summary:

Opportunity for a seasoned cash management sales officer to direct the deposit gathering efforts in support of the Multi-Family Real Estate Lending team. This is a sales role that will take place mostly out of the office, meeting with large-dollar deposit and loan relationships. These relationships will be among the most visible in the bank, so an absolute focus on delivering value and excellent client support is mandatory. Proven success is required.

Key Accountabilities:

  • Call on clients and prospects of the MFRE Lending Team to gather deposits and sell services
  • Participate in joint calls with MFRE Lending Team as needed; Conduct solo calls when dictated by circumstances
  • Track and report deposit gathering efforts; Participate in team meetings as a value-added partner
  • Maintain lowest cost of deposit possible in gathering efforts; maximize fee income where possible
  • Provide value-added expertise to prospects and clients
  • Attend seminars as key to continuing education
  • Participate in client/prospect Mixers and Seminars

Skills/ Requirements

  • College Degree required
  • Must hold CTP Designation or be willing to obtain within two years of hiring date
  • Strong MS Office Suite skills
  • Professional demeanor, strong verbal and written communication skills
  • Ability to adapt to changing timelines and priorities while continuing to meet deadlines
  • Ability to work with little supervision
  • Goal oriented and performance driven
  • Superior client service an absolute must

Must be willing to travel throughout the Five Boroughs of NYC and surrounding markets. Some overnight travel may be required.

Commercial Deposit Services Client Specialist

Department:

Wyomissing, PA

Position Summary:

This position will provide office support for the Multi-Family RE Lending Team and their dedicated Cash Management Sales Officer. This team member will interact with both internal and external clients on a daily basis, where professionalism is critical to success. This team member will be part of the Commercial Deposit Services team, which provides comparable support to the PA/NJ C&I Lending Teams. Position offers a defined career path for advancement within department.

Key Accountabilities:

  • Deposit Account Opening: Documentation gathering, CIP and CDD responsibilities, system entry
  • Master Escrow – Sub Escrow Account Openings: Documentation gathering, CIP and CDD responsibilities, system entry
  • Online Banking Enrollment Documentation
  • Customer service: answering phones, email responses
  • Maintaining confidential client information
  • Interacting with other areas of the bank to obtain closure on client issues and challenges

Skills/ Requirements

  • Knowledge of Microsoft Office Suite
  • Superior organizational skills
  • College degree preferred
  • Professional mannerisms and absolute accuracy in presenting correspondence
  • Ability to work with limited supervision
  • Ability to perform under stressful conditions and ability to adapt to changing priorities
  • Proven success in meeting deadlines while multi-tasking

Hours are M – F, 8:00 AM – 5:00 PM; no weekends, no holidays. Occasional overtime may be requested. Office is domiciled in Wyomissing.

Commercial Operations Specialist

Department:

Phoenixville, PA

Position Summary:

The primary role of the Commercial Operations Specialist is to drive customer satisfaction through the effective setup of the customer's commercial products and services. This position's primary responsibility is to manage the onboarding process for the bank's business and commercial customers with respect to their commercial products and services. The products and services managed by the team include Business Online Banking, Wires, ACH, Remote Deposit Capture, Sweeps, ICS/CDARs, Lockbox, etc.

Key Accountabilities:

  • Quick and effectively setup of commercial products and services for the Commercial Banking team
  • Support of the bank's commercial customers for all their products and services
  • Quickly resolve customer issues and complaints
  • Identify and suggest process improvement for the department
  • Handle escalated issues
  • Manage audit request and responses, as needed
  • Help write and maintain departmental procedures and forms

Skills/ Requirements

  • Professional with at least 2-3 years of banking experience
  • Strong understanding of commercial banking services and products
  • Excellent customer service skills
  • Ability to manage time and prioritize tasks in a high-pressure environment
  • Strong analytical skills
  • Knowledge of federal and local banking regulations
  • Attention to detail required
  • Able to work well under pressure and time sensitive deadlines
  • Knowledge of all business products including, business online banking, bill pay, Remote Deposit, ACH, Wires, positive pay, sweeps, mobile, etc.
  • Strong computer skills
  • Exceptional problem solving and communication skills
  • Ability to work in a fast-paced, team environment

This candidate will need to be flexible and able to adjust to a fast moving and changing environment.

Customer Service Manager

Department:

Wyomissing, PA

Position Summary:

The primary role of the Customer Service Manager is to help manage the operational needs of the Bank's Jumbo CD Portfolio which includes but not limited to onboarding new accounts, handling rollovers, processing closeouts, preparing verifications and name changes for the financial institutions.

Assists in handling Executive customer complaints, answering incoming customer calls, and other duties as assigned.

Key Accountabilities:

  • Accurately, efficiently and timely onboarding of Jumbo CDs
  • Processes new Jumbo requests through QwikRate and CD Rateline
  • Thoroughly investigates and approves the new Jumbo requests; provided they meet our new account requirements
  • Provides support for all servicing needs of the Jumbo customers
  • Quickly troubleshoots and resolves any related customer issues and complaints
  • Identifies and suggests process improvements for the Team
  • Assists with any audit requests and responses
  • Helps maintain departmental procedures
  • Provides exceptional customer service to internal and external customers

Skills/ Requirements

  • Excellent customer service skills
  • Outstanding oral and written communication skills
  • Positive attitude
  • Team player
  • Requires flexibility and can adapt quickly to the changing needs of Client Relations
  • Ability to work independently and can multi-task
  • Time management skills a must
  • Strong analytical skills; problem solver
  • Knowledge of federal and local banking regulations
  • Detail oriented
  • Proficiency in Microsoft Office – Word, Excel, Outlook

Senior Accountant

Department:

Wyomissing, PA

Position Summary:

The Senior Accountant is responsible for maintaining accurate records for the Company's share based compensation awards. This includes accounting for grants, vesting, exercises, forfeits and expirations of stock options and restricted stock units in the Company's stock plan software. The position will also partner with Team Member Services to account for the Company's newly adopted Employee Stock Purchase Plan. As a member of the SEC reporting team, the Senior Accountant will assist in the compilation of the Company's quarterly and annual filings with the SEC and provide assistance with month-end close and project-based assignments as necessary.

Key Accountabilities:

  • Input new grants, process activities, and generate journal entries associated with the Company's stock based compensation plans
  • Work closely with Team Member Services to ensure taxable income and withholdings resulting from these transactions are reported appropriately on employees' Forms W-2.
  • Liaison with third party vendors, Easi Admin and UBS, to ensure the proper accounting and processing of share based awards
  • Document procedures and identify key internal controls over financial reporting associated with stock based activities
  • Assist in the compilation of the Forms 10K/Q
  • Provide requested data as part of internal and external audit requests and testing of SOX controls

Skills/ Requirements

  • 2- 3 years Banking or Public Accounting experience
  • B.S. or B.A. in Accounting or Finance or equivalent experience
  • CPA preferred, but not required
  • SEC reporting experience preferred
  • Proficient in Microsoft Office applications (Excel, Word and Outlook)
  • Strong problem solving and analytic skills
  • Strong verbal and written communication skills
  • Ability to work in a fast paced, demanding and rapidly changing environment

Senior Compensation Analyst

Department:

Langhorne, PA

Position Summary:

The Senior Compensation Analyst is the key resource and day-to -day manager for Customers Bank stock based compensation, salary, bonus, commission, incentive and all other compensation programs. This individual will also hold responsibility to work with our Team on all regulatory, business partner and "Team Member Services" (TMS) reporting dashboards and critical metrics for Senior Management.

Key Accountabilities:

  • Work with TMS Manager/Compensation Consultants on a variety of projects including program design, analysis, budgeting, implementation of new programs, and equity plans
  • Administer Stock based Compensation programs in collaboration with Finance and Accounting
  • Collaborate with payroll team and Finance and Accounting team on Employee Stock purchase programs
  • Administer base pay and bonus programs in conjunction with Customers Bank philosophy and practices
  • Manage projects such as survey participation and analysis, compensation integration for mergers and acquisitions and broad banding best practices research
  • Develop and document procedures to streamline processes and ensure compliance with regulatory requirements
  • Design and implement Team Member Services Dashboard of key metrics
  • Work with TMS, Finance and IT staff to ensure that the ADP, UBS systems meets compensation needs and is updated to reflect changes to salary structures and bonus programs
  • Communicate salary and bonus programs in New Hire Onboarding process
  • Assist TMS Managers and Managers with compensation related issues

Skills/ Requirements

Specialized Knowledge/Skills: General compensation knowledge required including compliance with the state and federal laws that apply to the plans. Strong problem solving, communication and presentation skills. Well organized and confident to work independently but will be a strong team player.

Education/Experience: Minimum of 5 years experience in the analysis, design, and/or administration of compensation programs. A Bachelor's Degree is preferred or equivalent experience

Training/Equipment: Strong MS Office skills including Word and Excel are required. PowerPoint will be useful. HRIS experience a plus, especially ADP, Easi and One Source

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.