Protect Yourself

Under no circumstances would Customers Bank ever contact you by telephone, send you an email or text message, or written communication on an unsolicited basis requesting that you validate or provide your online banking User ID and password, your social security number, account number, or date of birth.

Should you receive any type of unsolicited requests supposedly from Customers Bank asking for your personal information please contact your local branch or call Customer Service at 1-866-476-2265 immediately.

Here are a few tips to help you safeguard your money and personal information.

Guard Your Personal Information

Never respond to requests for personal or account information online or over the phone. When your social security number is requested as an identifier, ask if you can provide alternate information. Watch out for convincing imitations of banks, card companies, charities and government agencies. Use legitimate sources of contact information to verify requests for information; such as your financial institution's official website or the telephone number listed on statements.

Stay Up to Date

Install anti-virus software on your computer and keep it updated. Use the latest version of your web browser. Install security patches and software updates as soon as they are ready to install.

Be Smart About Your Password

Use unique and hard-to-guess passwords. Try using a password that consists of a combination of numbers, and letters (both upper case and lower case, and special characters).

Use caution when accessing Wireless Connections

Wireless networks may not provide as much security as wired Internet connections. Many wireless networks in public areas like airports, hotels and restaurants reduce their security to make it easier for individuals to access these networks.

Go Paperless

Not only is going paperless good for the environment, it can help prevent mail theft.  Enroll in electronic statements, use direct deposit and make bill payments online.